01 Welcome Scenario

A well-timed welcome message can set the tone for your customer relationship. This scenario helps you automatically greet new TRIFFT members right after they verify their account, introduce them to your app’s features, and gradually build their engagement through a sequence of emails.

Opportunity

Welcoming a new customer is more than just a nice gesture—it's a chance to boost early engagement and increase retention. This email flow ensures that every verified member receives valuable onboarding content at just the right time.

Whether you want to showcase your app’s features, share a discount, or simply say thank you, this journey allows you to make a great first impression.

Example Scenario

As soon as a member is verified, they’re automatically enrolled in a 3-step onboarding email series. But to avoid duplicate flows, we first check if they’ve already triggered this event before.

The scenario includes these key steps:

Trigger: When a user is verified (TRIFFT member is verified)
Condition: Member must not have triggered the event more than once
Delay & Emails:
- Email 1/3: Sent 15 minutes after verification
- Email 2/3: Sent 3 days after the first email
- Email 3/3: Sent 5 days after the second email

Each email can contain onboarding tips, feature highlights, or a welcome bonus—whatever helps the user take their next step.

Value

This type of scenario drives:

Higher activation rates by guiding members step by step
Improved product understanding through structured tips
Stronger engagement within the first week of joining

It’s the simplest way to turn new members into active, loyal users—automatically.