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Gorgias

Beginner
Primer
Marketing Manager
Support Agent

What this integration enables

The TRIFFT × Gorgias integration gives your customer support team instant access to loyalty data and simple actions, directly inside Gorgias—no tab switching, no delays.

Use it to:

  • Identify VIPs or new members based on loyalty tier, points, and segments.
  • Quickly check coupon eligibility.
  • Award loyalty points in one click as a gesture or correction.
  • Navigate directly to the member’s full profile in TRIFFT Admin.

Use Cases

You’ll see the member's:

  • Name and Referral ID
  • Points and Tier
  • Segments (e.g. "Registered in last 7 days", "Without Transaction")
  • Available Coupons (with names and redeem values)

This makes it easy to:

  • Spot high-value or inactive customers
  • Answer loyalty-related questions without switching systems

Installation

📘

To enable the TRIFFT × Gorgias integration, contact TRIFFT support. We will provision and configure the app for your account.

Basic Usage

👍

Once installed, TRIFFT widget appears in the right-hand sidebar of every Ticket in Gorgias.

🚧

Currently, TRIFFT widget is not displayed in Customers section and actions like adding points need to be performed from Ticket section

When viewing a ticket:

  • Navigate to the TRIFFT widget alongside other integrations.
  • Use the accordion to expand or collapse loyalty profile details.
  • All data is fetched when the ticket is created, opened, or updated—not live-refreshed during the session.

What’s in the TRIFFT widget

  1. Loyalty Member Profile
    • Opens the full customer profile in TRIFFT Admin in a new browser tab
    • Requires valid platform access

  1. Add Loyalty Points

    • Click to open a modal.
    • Enter the amount of points (in TRIFFT points, not cents; e.g. 100 = 100 points).
    • Optionally add a note.
    • Click Execute to apply the points to the user’s account.


  1. Customer Info
  • View and copy fields such as:
  • Full name
  • TRIFFT support ID
  • Current point balance
  • Loyalty tier
  • Favorite location (if used)

  1. Segments
  • See which segments the user is part of (e.g. “VIP”, “Registered < 7 days”)

  1. Coupons
  • View all coupons currently assigned to the user, including its value

Data Sync Behavior

❗️

Note that loyalty data in the TRIFFT widget is not automatically updated live or by refreshing the browser window.

  • Data is fetched from TRIFFT when the ticket is created, or updated.
  • Changes made in TRIFFT while a ticket is open will not appear in Gorgias automatically.
  • The easiest way to pull the latest data from TRIFFT, is to add and remove a ticket tag

Updated 10 days ago