Digital Wallet FAQ

Q: How do point balances and tiers update on a member's wallet pass?

A: TRIFFT utilizes Over-the-Air (OTA) updates. Whenever a member's data changes—such as earning points from an order or moving to a higher tier—the system automatically pushes those updates to the pass stored on their phone. The member does not need to re-download or refresh the pass manually.

Q: Can I customize the pass design to match my brand?

A: Yes, you can fully customize the visual identity of your passes. You can upload your Logo and Strip Image, and define specific Background and Text Colors. You can also use Dynamic Fields to choose which member attributes (e.g., {{member.points_balance}}) are displayed on the front of the pass.