Gamification FAQ

Q: Which trigger should I use for testing?

A: Use On click.

Q: Can On click be used in production?

A: It is not recommended. The member can use the displayed button to trigger the contest repeatedly. Duplicate the contest with a different trigger before publishing.

Q: What does "After every purchase" do?

A: A real purchase transaction triggers or advances the contest.

Q: What does "After Wallet Credit" do?

A: Any credit movement in the member's wallet triggers or advances the contest.

Q: Can prize stock be unlimited?

A: Yes. Keep the stock restriction disabled.

Q: What happens when a prize runs out of stock?

A: The prize can no longer be awarded, and its probability moves to Losing. It is not redistributed among the remaining prizes.

Q: What are Point Ranges?

A: Point Ranges allow a Random Win contest to use different prize probabilities based on the spend of the transaction that triggered it.

Q: Can higher-spend transactions have a better prize probability?

A: Yes. Create separate spend ranges and assign a different probability distribution to each range.

Q: What happens to transactions outside all active Point Ranges?

A: Transactions outside all active Point Ranges are completely ignored by the contest.

Q: What does Waiting mean in Entries?

A: A contest opportunity was created, but the member has not completed the game yet.

Q: Where do I configure the Stamp Card threshold?

A: Thresholds and advanced qualification rules that are not available in Content Cockpit must be configured by TRIFFT Support.

Q: Where do I configure a minimum purchase value?

A: Contact TRIFFT Support when the condition is not available directly in Content Cockpit.

Q: How early should I request an advanced contest setup?

A: Submit the request sufficiently in advance. Implementation time depends on the complexity of the contest and the current technical-team workload.

Q: Why is my contest not visible to members?

A: Check that it is published, the current date is inside its validity period, the member satisfies all conditions and consents, and all required backend rules are active.

Q: Can I edit a live contest?

A: We do not recommend editing a live contest's logic, but feel free to edit prizes, graphic assets, texts, etc.

Q: What happens if I use REFUND/DELETE on a transaction that awarded points in a Progress Bar with Milestone contest?

A: Progress Bar with Milestone contests currently do not support automatic point deductions. If a transaction is refunded or deleted, you must manually deduct the corresponding points from the contest for the change to be reflected in the customer’s progress.