Tiers Set Up

Step-by-step setup

1. Open the Tiers panel

• Open the Content Cockpit and navigate to Members > Tiers.

2. Initiate new tier

• Click Add new.

3. Name your tier and put a description

• Provide a name that fits your brand (e.g., Explorer, Voyager, Legend).

4. Define Progression Threshold in Settings

• Set the requirements for entry (e.g., 1,000 Total Lifetime Points or 500.00 Total Spend).

• Stick to Tier - If enabled, members in this tier will remain permanently assigned to it and will not move to another tier during tier recalculations.

5. Configure Points Booster

• Multiplier - Defines how many times the base points are multiplied for users in this tier. A value of 1.5 means members earn 1.5x the default points.

6. Configure Rewards

• Coupon Reward- The selected coupon(s) will be automatically assigned to the member at the moment they enter the tier (or later if a postpone/delay is set).
• Points Reward - The specified number of points will be credited to the member's wallet when they enter the tier (or later if postponed).
• Postpone by (Days) - Delays applying the reward — the coupon assignment/points credit happens X days after the member enters the tier. When the delay expires, the system will re-evaluate the member's current tier, and the reward will be granted only if the member still belongs to this tier or a higher one.
• Receive only once - If enabled, the reward can be granted to the member only once. If the member re-enters the tier again later, the reward won't be assigned/credited again.

7. Configure Visual

• Main Color
• Main Square Image
• Portrait Card Image
• Landscape Card Image

8. Configure Wallet

• Days to expire - This setting will override the default points expiration settings. Points expire x days after earning activity.
• Disable Wallets - When enabled for this tier, wallet operations (earn, spend, view balance) are disabled for members in this tier. Points calculators will return 0.

9. Member Overview & Management

Inside the detail of any tier, go to the Members tab, which will allow you to manage the members:

• Helps you track who belongs to each tier and manage memberships directly if needed.
• You can see which members currently belong to this tier and manually add or remove members if needed.

10. Finalize and enable

• To start using the Tiers, you will need to Enable this feature in your project. Navigate to: Content Cockpit > Settings > General > Tier and click on Enable Tiers:

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Configuration checklist

Run through this checklist before going live: