Use Cases FAQ

Q: Can I run a full loyalty program using only the TRIFFT platform?

A: Yes. TRIFFT is designed as a complete, standalone loyalty ecosystem that provides both the backend engine and the native member-facing touchpoints. You can manage point calculations, reward tiers, and coupon generation while delivering the experience through the TRIFFT Mobile App, Web Portal, and Onsite Widgets.

Q: How do I communicate with members if I don't use an external email tool?

A: You can drive engagement through TRIFFT’s native communication channels:

• Push Notifications: Send real-time alerts directly to the member's phone based on loyalty events or segment membership.
• News & Articles: Publish high-quality content, product launches, or event updates directly in the app’s feed to maintain interest between purchases.
• Onsite Pop-ups: Use web widgets to display personalized messages or reward reminders to members while they browse your website.

Q: Is it possible to personalize the app experience for different member tiers?

A: Absolutely. Within the Cockpit, you can use Segment-based visibility to ensure that specific Deals or News articles are only visible to certain groups. This allows you to create an exclusive "VIP experience" where high-tier members see premium rewards and private content that standard members cannot access.

Q: Does TRIFFT have a native way to drive viral growth?

A: Yes, TRIFFT includes a built-in Referral Program. The system automatically generates unique referral URLs for every member, which they can share with friends. When a new user signs up using that link, the system tracks the connection and can automatically award bonus points to both the referrer and the new joiner.