Databases FAQ

Q: Are members who requested data deletion still visible in the Database?

A: To remain GDPR/CCPA compliant, once a member is "Anonymized" through the Privacy Requests module, their PII (name, email, etc.) is stripped from all Database views. Their transaction history remains for analytical accuracy, but their identity is replaced with a system-generated unique ID, ensuring their data can no longer be traced back to them.

Q: Why does Analytics open the Admin panel or fail to load?

A: This can happen in the following cases:

• Missing Analytics permissions – If your account does not have Analytics access, Analytics should normally not appear in the menu. However, it may remain visible if Content Cockpit was already open before your permissions changed and the page was not refreshed.
• Admin/DWH session in the same browser – If you accessed DWH as an Admin before and then opened Analytics in Content Cockpit using the same browser, the original DWH session may interfere with Analytics.
• Staging environment – Analytics does not work in Staging.

If this happens, refresh Content Cockpit, verify your Analytics permissions, and make sure you are not logged into DWH/Admin in the same browser. Using an Incognito/Private window can also help.