Push Notification FAQ

Q: How can I target a push notification to a specific group of members?

A: In the Targeting tab of your Push campaign, you can select specific Segments. This allows you to send messages only to relevant audiences, such as "Users with Points Expiring" or "VIP Tier Members," ensuring your communication is highly personalized and doesn't overwhelm members who aren't eligible for the offer.

Q: Can I send a member directly to a specific deal or page from a notification?

A: Yes. By using the Deep Link field, you can specify exactly where the member lands when they tap the notification. You can link to a Deal ID, a static Page slug (like /terms), or even an external URL. This reduces friction and increases the conversion rate for your campaigns.

Q: How do I personalize the message content with a member's name or point balance?

A: You can use Personalization Tokens within the title or body of your push notification. By inserting placeholders like {{member.first_name}} or {{member.points_balance}}, the system automatically injects the correct data for each recipient at the moment the message is sent.

Q: Is it possible to schedule push notifications in advance?

A: Absolutely. You can choose to send a notification immediately or use the Schedule feature to set a specific date and time. This is ideal for coordinating with marketing events or product launches. You can also set a Timezone preference to ensure members receive the message at an appropriate local time.

Q: How do I prevent "notification fatigue" for my members?

A: While TRIFFT allows you to send manual campaigns, it is best practice to monitor your Frequency Capping in conjunction with your automated flows. You can review the member's activity log in the Support Center to see how many communications they have received recently, helping you balance engagement with a positive user experience.

Q: I received a push notification, but I can't see it in the notification center. Why?

A: Push notifications are linked to the device, not the account. If you receive a notification sent to account A while logged in as account B, the notification will appear on your device — but it won't be visible in the notification center, as it was saved under account A.

This can be caused by a previously used account remaining in the device cache. If you ever logged in to a different account on this device, notifications for that account may still be delivered to your device — but won't appear in the notification center of your current account.

To fix this:

• Check whether a different account was previously used on this device.
• If so, go to your phone's Settings → Apps → [App name] and clear all app data.
• After clearing the data, notifications should no longer be misdirected.