Using Bloomreach Scenarios with TRIFFT

This guide provides an overview of Bloomreach scenarios used with the TRIFFT integration. These automated workflows help you trigger timely, relevant and personalized actions across multiple channels such as email, push notifications, or custom webhooks.

Pre-Built TRIFFT Scenario Templates

TRIFFT provides ready-made scenarios to help you launch fast and drive results from day one. These flows come with built-in logic, event triggers, and dynamic data from your TRIFFT loyalty program.

Available Now

• Welcome Scenario
  Greet new members, introduce your program, and drive first actions. ✓ Explore this use case

• Birthday Coupon
  Surprise customers on their birthday with a coupon and a push notification. ✓ Explore this use case

• Welcome Bonus Points
  Reward newly verified members with bonus points right after onboarding. ✓ Explore this use case

• Tier Up
  Notify users when they reach a new loyalty tier with a personalized email. ✓ Explore this use case

• Post-purchase NPS scenario
  Celebrate loyalty anniversaries with a reward and congratulatory email. ✓ Explore this use case

• Sends NPS email for collecting customers feedback
  Send a quick NPS survey after each purchase to gather valuable feedback. ✓ Explore this use case

  
  

Coming Soon

• Anti-Churn Scenario
  Detects signs of user inactivity or churn risk and sends personalized re-engagement messages.

Custom-Built Flows with TRIFFT Events

In addition to pre-built templates, you can build your own flows using any TRIFFT event as a trigger (e.g. coupon_redeemed, member_verified) and take action using:

Bloomreach email or SMS blocks
Bloomreach webhooks to call TRIFFT APIs (e.g. assign coupon, credit wallet) Conditional logic and delays for smarter automation

This lets you tailor loyalty communication and actions to fit your brand and customer journey.

Summary: Two Ways to Build

Need help? Reach out to TRIFFT Support