Digital Wallet Other Functions

This Ongoing Management Guide provides the steps required to maintain, troubleshoot, and optimize Digital Wallet passes (Apple Wallet and Google Wallet) within the TRIFFT Cockpit.

Other functions covered

• Pass Template Updates: Modifying the visual design, colors, and logos of digital cards.
• Dynamic Field Management: Updating which member attributes (e.g., points, tier name) appear on the pass.
• Certificate Renewal: Managing expiring Apple Developer certificates to ensure pass delivery.
• Distribution Link Maintenance: Ensuring "Add to Wallet" buttons in emails and SMS remain functional.
• Barcode/QR Configuration: Troubleshooting scanner compatibility at physical POS locations.

Action description (Example: Updating Pass Design and Dynamic Fields)

1. Navigate to Digital Wallet Settings: Log in to the TRIFFT Cockpit and go to Settings > Channels > Digital Wallet.

2. Edit Pass Template: Click Manage Templates and choose between the Apple Wallet or Google Wallet configuration.

3. Update Branding: Upload a new Logo, Strip Image, or adjust the Background Color to match current brand guidelines.

4. Configure Dynamic Fields: Select which Member Attributes to display on the pass face (e.g., {{member.points_balance}} or {{member.tier_level}}).

5. Set Barcode Type: Verify the barcode format (e.g., QR, PDF417, or Code 128) matches your physical scanner requirements.

6. Manage Back-of-Pass Content: Update the "Back" of the Apple Wallet pass with helpful links, T&Cs, or support contact info.

7. Add Testing Steps: Use the Send Test Pass feature to deliver a sample card to a test device and verify data rendering and scanner readability.

8. Enable / Save and Confirm: Click Save Changes; existing passes in members' phones will automatically update over the air (OTA) within minutes.

Ongoing management checklist

• Certificate Expiry Watch: Check the Certificates tab quarterly to ensure the Apple .p12 file hasn't expired, which would stop new pass issuance.
• OTA Update Verification: Periodically trigger a point change for a test member to confirm the Digital Wallet pass updates its balance correctly.
• Scanner Compatibility: Test the digital barcode against updated POS hardware to ensure no "dead zones" or brightness issues.
• Distribution Flow Audit: Confirm that the "Add to Wallet" deep links in Klaviyo or Bloomreach emails are still resolving to the correct pass URL.
• Localization Check: Ensure that labels on the pass (e.g., "Points") are correctly translated in the Translations module for multi-language programs.
• Asset Quality: Verify that strip images and logos are high-resolution (Retina compatible) to avoid blurring on modern smartphones.