Language Set Up

Prerequisites

⚠️
Admin role required — You must have Admin access to enable new languages.

Before you begin, gather the following:

Requirement	Details
ISO language codes	The codes for each locale you plan to support (e.g., `EN`, `DE`, `FR`).
Localized copy	Translated strings for UI labels, notifications, and legal text.
Translation API (optional)	Credentials for an external translation service, if you plan to automate translations.

Step-by-step setup

1. Open the Languages panel

Go to Settings > Touchpoints > App > Settings > General.

2. Enable a new language

Click Available Languages and select the desired locale from the dropdown.

3. Set the default language

Choose the Default Language that applies to the entire tenant. This is the language users see when no preference is set.

4. Review the Translation Table

Navigate to the Translation Table to view all system-default strings.

5. Add your translations

Manually edit individual strings for your desired translations.

7. Test the experience

Switch your test user's Preferred Language property and verify that all UI elements render in the selected locale.

Configuration checklist

Run through this checklist before going live:

✅
Encoding & Formatting

UTF-8 encoding is used for special characters (accents, non-Latin scripts)

Currency symbols and date formats align with the selected language

Content & Translations

Mandatory fields are fully translated

Emails have localized subject lines and pre-headers