Shopify Integration FAQ

Q: How do I enable pairing of email and phone number

A: Enable "Use Email as Loyalty Card" and/or "Use Phone Number as Loyalty Card" toggles in General project settings in TRIFFT admin

Additionally, for pairing by phone number, following need to be in place:

• Phone number as custom parameter is set up in TRIFFT.
• Phone number is mapped and turned on in Shopify Integration -> Settings -> Customer mapping.
• Phone number is added to the member profile.

Q: What happens if I apply promotion before there are any items in the basket

A: Coupon will not be activated or used and will not be applied to the basked, even after items are added. Coupons should be applied only after items have been added

Q: What if a promotion cannot be utilised with the items currently in the basket

A: Coupon will not be activated or used

Q: Can promotions be combined?

A: Yes, as long as the combinations are set properly in Shopify for each of such promotions

Q: "Error applying coupons" at checkout?

A: Check that coupons have Shopify Discount ID.

Q: Why Shopify Discount IDs disappeared from TRIFFT coupon settings?

A: If you uninstall Shopify integration, Shopify Discount IDs are wiped from TRIFFT coupons and need to be re-entered.