WooCommerce

This guide covers the integration between WooCommerce and the TRIFFT loyalty engine, enabling real-time synchronization of customers, orders, and rewards.

Overview

The WooCommerce integration allows brands to turn their WordPress-based store into a powerful loyalty hub. By connecting the two platforms, TRIFFT can track member activity, calculate point earnings based on e-commerce transactions, and facilitate the use of discount codes at checkout.

Real-time Sync: Orders and customer data flow from WooCommerce to TRIFFT via webhooks.
Omnichannel Loyalty: Ensures that a member’s profile and point balance are consistent across the web store and the mobile app.
Automated Rewards: Seamlessly generates WooCommerce coupons when members redeem points in the loyalty portal.

Installation

Log in to your WordPress admin panel (wp-admin).
Navigate to Plugins > Add New.
Search for TRIFFT Loyalty for WooCommerce.
Click Install Now, then Activate the plugin.
Once activated, go to WooCommerce > Settings > TRIFFT Loyalty to configure the integration.

Configuration

After installation, you need to configure the plugin to match your loyalty program settings.

Earn and Burn Settings

Enabled: Toggle to enable or disable the integration.
Exchange Rate: Determines how many points are earned per unit of currency spent.
Steps: Defines the granularity of points allocation.
Maximum Fixed Discount: Sets the upper limit on fixed amount discounts.
Maximum Percentage Discount: Limits the highest percentage discount a customer can redeem with points.

General Settings

Store Domain: Your WooCommerce store's domain.
Consumer Key: API key for authenticating requests.
Consumer Secret: Secure API key for authorization.

Usage

Once configured, the integration will automatically:

Sync customer purchase data with TRIFFT Loyalty Cloud.
Allocate points based on configured rules.
Enable customers to redeem points for discounts at checkout.
Track customer loyalty activities.

Troubleshooting

If you experience issues:

Ensure that the API keys are correctly configured.
Verify that WooCommerce REST API is enabled.
Check that the TRIFFT plugin is updated to the latest version.